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Frequently Asked Questions

Who is Solar Simplified? +

Solar Simplified is a platform that matches renters and homeowners who care about the environment and want to save money on the electricity bill with local solar farms. We take the hassle out of supporting renewable energy and make the sign-up process easy and transparent!

What is Community Solar? +

Community Solar is a convenient way for homeowners, renters, nonprofits, faith institutions, and businesses to benefit from clean energy while lowering their monthly electricity expenses. As program participants, Solar Simplified customers are not required to install panels on their property. This means that you will not have to worry about the financial investment or upkeep of panels to access solar energy. Instead, you will be connected to a local solar farm within your utility territory that produces solar energy on your behalf. By supporting and participating in Community Solar, you make a collective green impact with other like-minded members of your community and see energy savings each time we apply solar credits to your utilty account.

What are Solar Credits? +

As a Community Solar participant, solar energy is produced on your behalf by a solar farm. Your portion of that energy is applied to your Eversource account to offset part of your energy charges. This "solar credit" will be referenced as an Alternative On-Bill Credit (AOBC) on your statement and reduce what you pay Eversource. Whenever you receive solar credits from our program: 1. You will receive a guaranteed discount from Solar Simplified on the solar credits we provide to your utilty on your behalf 2. You will pay less for your electricity costs than your utility's original charges to you 3. Most customers will see energy savings equivalent to an average elecricity bill or more within their first 12 months

Does it cost anything to enroll? Are there any fees? +

There is no cost to enroll in Community Solar; you simply pay as you go for the credits you receive! If you are not satisfied with your Solar Simplified subscription, you may cancel at any time without penalty. It’s completely risk-free.

Do I have to own a home to qualify for Solar Simplified? +

No. Whether you own or rent, you are welcome to participate in Community Solar. Commercial properties and businesses are welcome to participate as well.

Will I receive two bills? +

You will continue to receive your monthly Eversource utility bills but they will be reduced because of solar credits you accrued with Solar Simplified. You will pay Eversouce the balance of their original charges to you. (See What are solar credits?) A Community Solar invoice will be sent to you after you have received your utility bill with solar credits. You will pay Solar Simplified separately for the solar credits you received but at your designated discount.

Will I save money with a Community Solar subscription? +

Income-qualified customers will receive a guaranteed 20% discount on all applied solar credits, all other participants will receive a 10% discount. For example, if you receive $100 of solar credits, you'll pay just $80 to Solar Simplified if you're in the income-based program (20% savings) and just $90, if you're in our regular Community Solar program (10% savings).

Will I ever receive surplus credits? +

Occasionally, your utility may not be able to apply all your accrued solar credits to your bill. This typically happens in summer months when there is an increase in solar energy production. If you have surplus credits, you utiliy may bank them for you and apply them to another month.

Community Solar sounds too good to be true. Is it? +

Community Solar is a risk-free opportunity that allows residents access to solar energy. It incentivises customer participation in the program, in the form of savings, and helps your state reach its green energy goals.

Solar panels are expensive! What is my upfront investment cost? +

Good news, there is no upfront investement cost with Community Solar! When you join Community Solar, you are not purchasing or leasing solar panels. This means that you won't be burdened by the financial investment of installing and maintaining solar panels directly on your home. The developer of the solar farm will handle all of that!

Can I set up an automatic payment with you? +

Solar Simplified provides many convenient ways to pay your discounted invoice, including Autopay. To set up Autopay for your account, please visit solarsimplified.com/autopay or call (888) 420-9831.

What if I live in an area that isn’t very sunny? +

With Community Solar, you do not install solar panels on your property. Instead, you will be connected to a local solar farm, where solar panels have been installed. The solar farm will produce energy on your behelf and we'll distribute your portion of that energy to your utility provider. You will continue to receive your electricity service through your existing utility.

Are you an Energy Supplier (ESCO)? +

No, an Energy Supplier (ESCO) charges you for the energy your household consumes (uses). On the other hand, Solar Simplified offsets your electricity bill charges with renewable energy credits (solar credits) you accrue through our program. We help you save money on your orginal utility charges whenever solar credits are applied to your electricity bills. If your ESCO charges are consolidated with your utility's delivery charges, our solar credits will help to offset their charges, too!

Will I keep my current energy supplier? +

Yes! Nothing about your relationship with your electricity provider and supplier will change. We're not replacing them. What we will do is offset their charges to you with clean energy while helping you save money in the process.

What happens if I move? +

Please call our team as soon as you begin preparing for your move. Depending on where you move, you may be able to continue your Community Solar participation.

Will my electricity ever stop? +

No, your utility will continue to deliver electricity to you without interruption. In the event of a power outage or an emergency, please contact your utility.

What happens if there isn't much sun in my area? +

Solar farms are constructed in areas that receive adequate sunlight and are in large, unobstructed fields. The energy that is produced at these solar farms is dependent on hours of available sunlight. This means that in winter months, you may see fewer solar credits applied to your utility bill. By Spring and Summer, however, you should see more solar credits offsetting a larger portion of your electricity bill.

Can I still enroll in Community Solar if I have solar panels on my home/property? +

If you have solar panels on your home or property, you are not eligible for this Community Solar program.

What if I’m already subscribed to another Community Solar farm? +

Your state's guidelines will only allow one Community Solar program enrollment per utility account. If you would like to switch Community Solar program hosts or discuss your potential savings with Solar Simplified, please call (888) 420-9831.

Can I enroll in Community Solar if I am on budget billing with my utility? +

Enrolling in budgeted payments is a personal decision. If you decide to remain on budget billing, you will continue to pay Eversource your predetermined monthly installment. At the same time, monthly solar credits will be applied to your actual utility charges, reducing what you should have paid your utility if you were not on a budgeted plan. Because your utility applied solar credits to your actual utility bill charges, Solar Simplified will send you a bill where we have applied your discount (either 10% or 20%). You'll see the impact of the solar credits on your true bills in the Actual to Budget Comparison portion of your statement. Since the solar credits reduced what you should have paid each month, the difference should work in your favor. When it is time for Eversource to settle your current budgeted plan, they will reimburse you for the months when you received solar credits.

I enrolled and l don't see any Solar Credits on my bill. +

Once your assigned solar farm goes live, your utility provider will need approximately two billing cycles to begin applying solar credits to your electricity bill. Please refer to your welcome packet for details about how the solar credits will be shown on your electricity bill.

How do I cancel my subscription? +

Most utilities may require additional time to complete their cancellation process, which includes applying all accrued solar credits to your utility statements. Please call our team at (888) 420-9831 to go over the cancellation process for your specific utility.

How can I pay my bill? +

We have provided multiple options to make your invoice payments easy! For fastest processing, we encourage customers to set up autopay. Next, you can make electronic payments using a debit or credit card either directly on our website's payment page or using the secure payment link in the emails we sent you. There are no card processing fees charged to you by Solar Simplified for this convenient payment option. Additionally, you may make payments over the phone, by Bill Pay through your bank, or by mailing a check to us. You may refer to your invoice or emailed bill payment reminder for more details. When making payments by check or through your bank's Bill Pay sytem, please consider the addtional time needed for mail delivery and payment processing.

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